Privacy Policy
Privacy Policy
At Orchid Bangladesh, we care about your privacy and want you to feel fully safe when you use our website and services. This Privacy Policy explains what information we collect, how we use it, and how we protect it. We wrote it in simple and friendly language so you can understand everything without confusion.
Information We Collect
We collect different types of information to provide you with a smooth and reliable experience.
Personal information
This includes your name, phone number, email address, billing and shipping details, and any other information you share when placing an order or creating an account.
Technical information
When you visit our website, your device automatically shares information like your IP address, browser type, operating system, and pages you view. This helps us understand how people use our site and improve our services.
Payment information
Payments are handled by trusted third parties such as secure payment gateways. We do not store your full card details or sensitive payment information.
Communication information
If you message us, contact our support team, or subscribe to newsletters, we collect the information you provide so we can respond and assist you.
How We Use Your Information
We use your information to:
- Process orders and deliver products
- Contact you regarding updates, order status, or support
- Improve our website performance and user experience
- Recommend products or services that may interest you
- Keep our website safe and protected
- Follow legal and regulatory requirements
We always use your information responsibly and avoid collecting anything unnecessary.
Sharing Your Information
We do not sell or trade your personal information. However, we may share certain information with trusted partners who help us run our business. Examples include delivery companies, payment providers, IT service teams, and analytics services. They only receive the information needed to complete their work and are required to protect your data.
We may also share information if required by law or to protect our rights and security.
Cookies and Tracking Tools
Cookies help our website remember your preferences, load faster, and show content that is more relevant to you. Some cookies are necessary for the website to function, while others help us improve and personalize your experience.
You can choose to manage or disable cookies through your browser settings. However, some features may not work correctly without them.
Data Security
We take your data protection seriously. We use industry standard security practices to prevent unauthorized access, misuse, or loss of your information. Even though no system is perfect, we regularly review our security measures to ensure your data remains safe.
Your Rights
You have the right to:
- Ask what information we hold about you
- Request updates or corrections
- Ask us to delete your information where appropriate
- Opt out of marketing messages
- Contact us with any concern about how your data is handled
We are always ready to help you with any of these requests.
Children’s Privacy
Our services are intended for general use and not directed at children. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Whenever we update it, we will post the new version on this page so you are always aware of how we protect your information.
Return and Refund Policy
We want you to be satisfied with your purchase. If something is not right, you can return it, and we will do our best to make it easy.
Returns
- You can return most items within 7 days of receiving them.
- The product must be unused, in its original packaging, and in good condition.
- Please keep your receipt or order confirmation, as we will need it to process the return.
- Some items, like personal care products, food, and custom-made items, cannot be returned unless they arrive damaged or defective.
How to return an item
- Email us at support@orchidbangladesh.com with your order number and reason for the return.
- We will confirm if the return is eligible and provide instructions.
- Send the product back to our return address.
- Once we receive and check the product, we will process your refund or exchange.
Note: If the return is not due to a mistake on our part (wrong item, damaged item, defective product), you will be responsible for the shipping cost.
Refunds
- Refunds are issued to your original payment method within 7 to 10 business days after we receive the item.
- If you paid cash on delivery, we will refund you through bank transfer, bKash, or store credit.
- Shipping fees are not refunded unless the product was faulty or incorrect.
Exchanges
If you want to exchange an item for another size, color, or product, just let us know. As long as it is within the return period and we have stock, we will arrange it.
Damaged or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours. We will cover the return cost and either send you a replacement or issue a full refund.
Contact us
If you have any questions about returns or refunds, we are here to help:
📧support@orchidbangladesh.com
📞 +880 9611 865 036
🏢 Rupsa East, Rupsa, Khulna – 9241, Bangladesh